Shipping policy

SHIPPING AND DELIVERY
All prints purchased through our Website are securely packaged, fully insured, and normally dispatched within 3 to 5 business days after we accept the order, unless a different dispatch time is clearly disclosed before the order is placed. If we are unable to deliver an accepted order within the agreed delivery period, we will inform you as soon as reasonably practicable.
Delivery times are estimates unless expressly agreed otherwise. We are not responsible for delay caused by carriers, customs, or circumstances outside our reasonable control, but nothing in these Terms limits any mandatory right or remedy you may have for delayed delivery. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Unless otherwise agreed, delivery is made directly to the address provided by the Customer during the ordering process. The package must be received by the Customer or an authorised representative.
If delivery is managed by a specialised freight or transport company, we will contact you in advance to arrange a specific delivery date. For this reason, you must provide a correct, active telephone number and email address at checkout. The Customer is responsible for ensuring that the delivered artwork can physically fit through their entrance doors, front doors, or staircases. If delivery is unsuccessful for either of the following reasons, the Customer will be liable for any return or redelivery costs incurred:

• The artwork cannot fit through the building's entrance, doors, or hallways;
• The Customer or an authorised representative is not present at the delivery address at the agreed-upon time, provided reasonable notice was given;
• The delivery address, contact details or other delivery information provided by the customer is incorrect, incomplete or insufficient to complete delivery;
• The customer otherwise fails to comply with reasonable delivery arrangements necessary to complete delivery.
  

For consumer purchases, risk of loss passes to you when you, or a third party designated by you other than the carrier, obtains physical possession of the products, except where applicable law provides otherwise because you independently commissioned a carrier that we did not offer.