Refund policy

Right of Complaint and Warranty (Reklamationsret)
When shopping as a consumer on printersproof.dk, you are fully protected by the Danish Sale of Goods Act (Købeloven). This provides you with a 24-month right of complaint on all products.

For the first 12 months after delivery, a legal "rule of presumption" (formodningsreglen) applies. If a manufacturing or material defect appears during this first year, it is presumed to have been present at delivery unless we can prove otherwise. For the remaining 12 months, the consumer must be able to demonstrate that the defect or its root cause was present at the time of delivery.

Consumer Complaints
If we cannot resolve your complaint directly and you are an eligible consumer, you may submit a complaint to Mæglingsteamet for Forbrugerklager, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, through the complaint portal at naevneneshus.dk. Applicable eligibility requirements, including any minimum and maximum claim values, will apply.

Handling and Misuse Policy
To maintain your right of complaint, the defect must not have arisen from improper handling, accidental damage, or other harmful behaviour.

Artworks should be handled, stored and displayed in accordance with any care instructions supplied with the artwork.

Printer's Proof is not responsible for damage caused after delivery by improper handling, storage, installation, framing, environmental conditions or other circumstances attributable to the customer. This provision does not limit any statutory rights in respect of defects or lack of conformity existing at the time of delivery.

RIGHT OF WITHDRAWAL, RETURN AND REFUND
If you are a consumer entitled to a statutory right of withdrawal under Danish or other applicable European Union law, you may withdraw from an eligible distance purchase without giving any reason by notifying us unequivocally within 14 days after you, or a person designated by you other than the carrier, receives the goods (the “Withdrawal Period”).  To exercise the right of withdrawal, you must notify Printer's Proof of your decision to withdraw before expiry of the withdrawal period. The notification may be made by email or by any other unequivocal statement. 
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after notifying us of your decision to withdraw.
You are responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law provides otherwise.
You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply where an applicable statutory exception applies. This may include, for example, artworks or other goods made to the customer's specifications or clearly personalised for the customer.
Any exclusion of the right of withdrawal will be clearly communicated to the customer before the purchase is concluded.

Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.

To: Printer’s Proof Editions, Værkstedvej 32, 2500 Valby, Denmark, contact@printersproof.dk

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Goods:
Ordered on/received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:

You cannot cancel the purchase simply by refusing to accept the delivery without explicitly notifying us at the same time. To exercise your right of withdrawal, you must send us an unequivocal statement of your decision to withdraw, for example by emailing contact@printersproof.dk, sending the model withdrawal form, or writing to the postal address stated below.

Returning the Goods
Once you have notified us of your withdrawal, you have 14 days to return the products to us.

The items must be sent to:
Printer’s Proof
Værkstedvej 32
2500 Valby
Denmark
Phone: +45 3132 7253

• Direct Shipping Only: We only accept return packages sent directly to our address. Packages sent to parcel shops or collection points will not be picked up.
• In-Person Returns: You may deliver the return personally to our address, but this must be arranged via prior agreement.
• Packaging and Liability: You must return the products with reasonable care and, where reasonably possible, in the original packaging, along with the delivery note.
• You are liable only for any reduction in the value of the goods or damage that occurs during return transport.

Partial Returns
If you purchased multiple items in a single order, you may choose to return one or some of them and keep the rest. Where you withdraw from only part of an order, the refund will be made in accordance with applicable law in respect of the goods returned. Any entitlement to reimbursement of delivery charges will be determined in accordance with the applicable statutory rules and the delivery option selected for the original order.

Refunds
We will notify you after receiving and inspecting the return and will explain the refund amount, including any lawful and documented deduction for diminished value.
Please handle and unwrap the artwork with extreme care upon arrival to preserve your return rights.
Fine art pieces, etchings, and prints are highly delicate. If you exercise a statutory right of withdrawal, you must handle and return the artwork with reasonable care, and you may be responsible for any proven reduction in value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning. We may deduct the proven reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods if the artwork has been compromised by any of the following: (i) Visible fingerprints or oil marks on the paper, (ii) Folds, creases, tears, or bent edges, (iii) Scratches or surface damage caused by careless unpacking.
For a valid statutory withdrawal, we will refund all payments required by applicable law without undue delay and no later than 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. The refund will be made using the original payment method unless you expressly agree otherwise. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@printersproof.dk.

• Full Returns: If you cancel your entire order, we will refund the full amount paid. 
• Partial Returns: If you only return part of an order, we will refund the price of the returned products.
• Damaged or Incorrect Items: Please inspect your order upon reception and contact us as soon as reasonably possible if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. This request does not limit your statutory complaint rights, and a consumer complaint made within two months after discovering a defect will be considered timely.
• Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
• Return Shipping Costs: You must cover the cost of shipping the items back to us.
• Process: We will process your refund using the same payment method you used for the original transaction, unless explicitly agreed otherwise. The refund will be issued once we receive the products safely at our facility or when you provide documented proof of return shipping.

Right of Withdrawal for Business Purchases
Unless otherwise agreed in writing, purchases made in the course of a business, trade, profession or other commercial activity are treated as B2B transactions.
Statutory consumer protection rules, including the statutory consumer right of withdrawal, do not apply to B2B purchases unless mandatory law provides otherwise.
Business customers should inspect the artwork promptly following delivery and notify Printer's Proof of any apparent damage, shortage or non-conformity without undue delay.
Any special terms agreed with a business customer shall prevail over these Terms to the extent of any inconsistency.

COMPLAINTS REGARDING DAMAGED OR DEFECTIVE GOODS
If an artwork arrives damaged or you believe that an artwork is defective or does not conform to the purchase contract, please contact us at contact@printersproof.dk and provide your order number together with a description of the issue and, where appropriate, photographs of the artwork and its packaging.
We will assess the complaint and respond within a reasonable period. 
You are not required to make a complaint in this manner in order to preserve statutory rights where applicable.